ONLINE PURCHASE PRODUCT RETURNS
We want you to be completely pleased with your purchase. If for any reason you are not satisfied with your order, Schmidt Brothers will only accept merchandise in its original, unused condition, with all original packaging intact.
If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us immediately at: firstname.lastname@example.org. We will contact you upon receipt on how to correct this issue.
Merchandise must be returned within 30 days of your order receipt for a full refund, less shipping charges. No cash refund will be provided for any promotional items or gift cards. For any item(s) on clearance, warehouse sale, labeled discontinued, or closeout, these items do not qualify for a return and are non-refundable. All items under this category are final sale(s).
Holiday Return Policy: Any items purchased from our website from 11/27/20 - 12/31/20 will be eligible for returns or exchanges until January 31, 2021.
Be sure to return the item(s) via an insured and traceable method such as UPS or FedEx. Please note that buyer is responsible for cost of shipping on returns. We recommend that you pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our office in good condition. We are not responsible for returns that do not have tracking/delivery confirmation (POD) showing that the package was actually received by our office.
To ensure safety when sending back cutlery items, please wrap and secure the product to protect all points and edges from cutting through the shipping carton. This is in the interest of safety for all delivery personnel and to comply with US regulations when sending sharp objects through courier services.
RETURN ADDRESS: Brother Brands Inc., Attn: SBC Return Processing, 15 Park Avenue, Westwood, NJ 07675, USA
Please allow up to 10 business days for return processing and inspection of your items after your item is received at Schmidt Bros. Note: there may be delays due to COVID.