WARRANTY INFORMATION

 

LIMITED LIFETIME WARRANTY

All of our products are fully guaranteed against defects in materials and / or craftsmanship under our Limited Lifetime Warranty. Our warranty does not apply if the damage is due to what we define as normal wear and tear; this includes natural elements and materials in our items such as wood handles and/or wood products, or use other than the intended purpose of the item. Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty. Replacements for items no longer available may be made with similar items of equal value, at the option of the company.

If you feel your product qualifies for a warranty claim, we would appreciate the opportunity to hear from you by contacting us at info@schmidtbrothers.com. Upon contacting us, we will reply with instructions on the necessary information needed to inspect your claim and process.

ORDER RETURNS

 

ONLINE PURCHASE PRODUCT RETURNS

We want you to be completely pleased with your purchase. If for any reason you are not satisfied with your order, Schmidt Brothers will only accept merchandise in its original, unused condition, with all original packaging intact.

Merchandise must be returned within 30 days of your order receipt for a full refund, less shipping charges. No cash refund will be provided for any promotional items or gift cards. Once we receive your return package, you will be sent an email notifying you that your return is being processed.


For any item(s) on clearance, warehouse sale, labeled discontinued, or closeout, these items do not qualify for a return and are non-refundable. All items under this category are final sale(s).

Be sure to return the item(s) via an insured and traceable method such as UPS or FedEx. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our office in good condition. We are not responsible for returns that do not have tracking/delivery confirmation (POD) showing that the package was actually received by our office.

If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us immediately at:
info@schmidtbrothers.com. We will contact you upon receipt on how to correct this issue.


To ensure safety when sending back cutlery items, please wrap and secure the product to protect all points and edges from cutting through the shipping carton. This is in the interest of safety for all delivery personnel and to comply with US regulations when sending sharp objects through courier services.

RETURN ADDRESS: Brother Brands Inc., Attn: SBC Return Processing, 15 Park Avenue, Westwood, NJ 07675, USA

Please allow up to 10 business days for return processing and inspection of your items.

 

order Cancellation / changes

 

ORDER CHANGES OR CANCELLATIONS


In an effort to ship orders within a 24 - 48 hour period, we are unable to guarantee changes or cancellations, due to the speed of the shipping process. You may contact us directly at info@schmidtbrothers.com immediately after your order placement, and we will make every effort to correct or cancel your order if possible. However please note if we are unable to change or cancel the order prior to shipment processing, you will need to return your order for a refund upon receipt.

Please allow up to 10 business days for return processing and inspection of your items.

RETURN ADDRESS: Brother Brands Inc., Attn: SBC Return Processing, 15 Park Avenue, Westwood, NJ 07675, USA

SHIPPING INFORMATION

 

SHIPPING INFORMATION

We will notify you within 24 - 48 Hours of order placement on your shipping details including tracking number. Orders are processed Monday - Friday from 8:00 AM - 5:00 PM EST. Please note we cannot ship to PO Boxes. If you have listed a PO Box on your order for shipment, this will delay delivery until we can contact you to correct this.

Cleaning and care

Knife Cleaning. Clean without the machine. Whoah! Hand wash only! We repeat, hand wash only! Don’t put your knives in the dishwasher ever. Simply rinse your knives after each use. This will prevent food acids from damaging your knives in any way.

Just gently wash them in warm water with a mild, non-abrasive cleaning detergent. Then use a dry cloth or drying rack, and make sure that they’re thoroughly dry before returning them to your Schmidt Brothers Knife Block.

Blade care. To maintain your knives’ appearance, apply a coin-sized amount of quality knife polish to a dry soft cloth and gently polish your knife blades. Wipe away any excess polish and store clean, fully dried knives in your Schmidt Brothers Knife block.

Handle with care. To protect knives with natural wood finish handles, evenly distribute a small amount of mineral oil over each handle with a dry cloth. Leave it on for about 20-minutes to allow the mineral oil to soak into the wood. Once done, wipe away any excess oil with a clean dry cloth. Note: Knives must never be placed in the Knife block if not completely dry, as this may cause molding and damage to the knife block.

Knife Block Cleaning & Care.  If necessary, gently wipe the outer surface with a damp, soft cloth. Do not immerse your block in liquids, as this may cause splitting and a decrease in overall quality of the Knife Block. Acrylic covers can be removed by loosening the screws to access the inside of the block if necessary. Afterward, dry immediately with dry cloth or on drying rack. Wait for the block to be completely dry before storing knives.

sharpening

Stay Sharp. The more you use your knives, the more frequently you’ll have to sharpen them. Guess you didn’t need an instruction manual to tell you that. Depending on your set choice, your Schmidt Brothers set will come with a two-stage drag through sharpener. To use our two-stage sharpener, place the knife sharpener on a flat sturdy surface. While pressing down slightly with one hand use your other hand to draw the knife blade with a little pressure towards yourself through the ceramic rod slot #2. Repeat this up to six times for dull blades. For very blunt knives, use the carbide rod slot #1 first to reset the knife edge, followed then by slot #2 refine and hone the knife blade. This should be repeated up to six times per slot.

Things we have to say

• When not in use, store your knives in your Schmidt Brothers Knife Block, or in a kitchen drawer.

• Make sure that all knives at all times are out of the reach of children, and on a secure, dry surface. Children should never handle knives without the care and proper supervision of an adult.

• Keep your knives sharp, as sharp knives are easier to control and make for easier cutting. Maintaining the sharpness of your Schmidt Brothers Knives is essential for safety, as you require less pressure on a sharp knife when in use.

• Schmidt Brothers Knives are intended for kitchen use only

• Keep hands, jewelry and clothing away from the blade edge to prevent injury.

• Use your Schmidt Brothers Knives on a secure, non-slippery surface to prevent injury.