We will notify you within 24 - 48 Hours of order placement on your shipping details including tracking number. Orders are processed Monday - Friday from 8:00 AM - 5:00 PM EST.
No. Please note that we cannot ship to PO Boxes. If you have one listed on your order for shipment, this will delay delivery until we can contact you to update your address.
Order Cancellations / Changes
In an effort to ship orders within a 24 - 48 hour period, we are unable to guarantee changes or cancellations due to the speed of the fulfillment process.
You may contact us directly at email@example.com immediately after your order placement, and we will make every effort to correct or cancel your order if possible. Please note if we are unable to change or cancel the order prior to shipment processing, you will need to return your order for a refund upon receipt.
We'd hate for you to have to return. But if you must, please keep reading!
Merchandise must be returned within 30 days of your order receipt for a full refund, less shipping charges. No cash refund will be provided for any promotional items or gift cards. Once we receive your return package, you will be sent an email notifying you that your return is being processed.
For any item(s) on clearance, warehouse sale, labeled discontinued, or closeout, these items do not qualify for a return and are non-refundable. All items under this category are final sale(s).
For any purchases made through a retail partner, please follow their return / exchange policy as stated on their website.
At this time, products purchased through a retailer cannot be sent back to Schmidt Bros HQ.
Brother Brands Inc., Attn: SBC Return Processing, 15 Park Avenue, Westwood, NJ 07675, USA
Please allow up to 10 business days for return processing and inspection of your items.
Be sure to return the item(s) via an insured and traceable method such as UPS or FedEx.
Please note that buyer is responsible for cost of shipping on returns.
We recommend that you pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our office in good condition.
To ensure safety when sending back cutlery items, please wrap and secure the product to protect all points and edges from cutting through the shipping carton. This is in the interest of safety for all delivery personnel and to comply with US regulations when sending sharp objects through courier services.
We are not responsible for returns that do not have tracking/delivery confirmation (POD) showing that the package was actually received by our office.
All of our products are fully guaranteed against defects in materials and / or craftsmanship under our Limited Lifetime Warranty.
Our warranty does not apply if the damage is due to what we define as normal wear and tear; this includes natural elements and materials in our items such as wood handles and/or wood products, or use other than the intended purpose of the item. Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.
If you feel your product qualifies for a warranty claim, we would appreciate the opportunity to hear from you.
Please contact us at firstname.lastname@example.org. We will reply within 48-72 business hours with instructions on the necessary information needed to inspect your claim and process.
Replacements for items no longer available may be made with similar items of equal value, at the option of the company.
The more you use your knives, the more frequently you’ll have to sharpen them. Guess you didn’t need us to tell you that.
To maintain a sharp edge (the sharper the knife, the safer the knife), you should hone your knives once a week and do a full, at-home sharpening once a month.
There are a number of great products on the market that the everyday chef can use (including ours!). Once you do it once or twice, it gets less scary - we promise. Each of our team members still have 10 fingers.