General Questions

-How do I properly care for my Schmidt Brother cutlery?

Hand-wash with warm water and a mild detergent. Rinse and dry immediately.

Use the honing steel only when you feel the knife has lost some of its original sharpness, usually no sooner than six months after its first use.

Sharpen your knife at home using a whetstone or knife sharpener, or have it sharpened by a professional.

Store knife in a safe place to protect its edge and prevent injury.

What does "stainless" mean?

The term "stainless" means the object is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion. However, if stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to corrode the material.

What is the guarantee for Schmidt Brother knives?

I don't know

How can I prevent stainless steel from eroding or corroding?

Hand-wash with warm water and a mild detergent. Rinse and dry immediately. Store the knife in a safe place to protect its edge and prevent injury.

How should I store my Schmidt Brother cutlery?

Store knife in a safe place to protect its edge and prevent injury.

Where can I buy Schmidt Brother cutlery?

Williams Sonoma, Crate and Barrel, and our website.

What is the best way to sharpen my knives?

Sharpen your knife at home using a whetstone or knife sharpener, or have it sharpened by a professional.

Can I wash my knives in the dishwasher?

We recommend that you do not wash your knives in the dishwasher. The dishwasher can be hard on all your dishes, but it can be especially hard on knives because they tend to get knocked around during the cycle. On another note, sharp knives can put “dings” in your dishwasher, too. In addition, when you wash different types of metal together, brown spotting may occur on the higher quality metals. These spots can be difficult, if not impossible, to remove. In addition, many dishwashing detergents contain corrosive agents, such as citrus extracts. Not only can this cause unnecessary wear on your dishes, it can also cause denting or corrosion on your Schmidt Brother knives.

Orders

TIs there a minimum ordering value

No?

Is there a maximum ordering value?

No?

Can I change my delivery and/or billing address, even after the purchase was made?

I don't know

Can I cancel my order?

Yes

Can I place an order even if I do not live in the United States?

Yes

How can I see what I ordered?*

 

 

Returns

TWhat is the return/exchange policy?

How can I send a package back?

How is the refund made?

How long do I have to return my order?

You have up to 30 days to return your products if you are not satisfied with your order. t

Shipping

When can I expect the delivery of my order?

When your order is taken online, the distribution enters are notified and usually take 48 hours to process and ship the order. Delivery time will depend on the shipping method. Note that weekends and holidays will affect the delivery time.

IHow can I monitor the status of my order and its shipment?

If you create an account as part of the checkout process, you can then login at any point to your acccount to check your order status and history. However you may also login as a guest and check the status using the order number you receive in our confirmation email.

What are the shipping costs for a delivery?

PAYMENT

What payment options does Schmidt Brothers offer?

You can pay with Visa, MasterCard, American Express, Discover, PayPal or PayPal Credit (US only).

Can I pay with a debit card?

Yes